Privacy Policy

Privacy Policy

Effective date: 8 September 2026
Last updated: 8 September 2026

1. About this policy

This Privacy Policy explains how Dive Business Manager collects, uses, stores and shares personal information when you:

  • visit divebusinessmanager.com;
  • create or use a learner account;
  • enrol in a course or free module;
  • purchase a course or individual module;
  • complete lessons, activities or assessments;
  • contact us;
  • apply to one of our partner programmes; or
  • otherwise interact with our website and services.

For the purposes of this Privacy Policy, “Dive Business Manager,” “DBM,” “we,” “us” and “our” refer to the operator of the Dive Business Manager website and online training services.

Privacy contact: hello@divebusinessmanager.com
Website: https://divebusinessmanager.com/

Further information about the operator can be provided where required by applicable law.

2. Information we collect

Depending on how you use our website and services, we may collect the following information.

Information you provide

This may include:

  • your name;
  • username and account credentials;
  • email address and telephone number;
  • billing address, country and other transaction details;
  • course selections and enrolment information;
  • messages, enquiries and support correspondence;
  • answers, assignments, quiz results and assessment submissions;
  • course progress, completion records and certificates;
  • information provided through feedback, surveys or reviews;
  • affiliate or training-partner application information; and
  • any other information you choose to provide.

Please do not include sensitive personal information in free-text fields unless it is necessary for us to respond to your request.

Payment information

Payments may be processed by Stripe or another payment provider displayed during checkout.

We do not normally receive or store your complete payment-card number. Your payment provider processes that information in accordance with its own privacy policy.

We may receive limited transaction information, such as:

  • payment status;
  • transaction reference;
  • payment method type;
  • billing details;
  • purchase amount and currency;
  • refund or dispute information; and
  • fraud or risk indicators.

Information collected automatically

When you use the website, we and our service providers may automatically collect technical and usage information, including:

  • your IP address;
  • browser and device type;
  • operating system;
  • referring page or website;
  • pages viewed and links selected;
  • the date, time and duration of visits;
  • account-login and course-activity records;
  • approximate location derived from your IP address;
  • cookie identifiers; and
  • security, diagnostic and error information.

3. How we use your information

We may use personal information to:

  • create, administer and secure learner accounts;
  • process enrolments, payments, refunds and related transactions;
  • provide access to courses, modules, learning materials and downloads;
  • record learning activity, progress, assessments and completion;
  • issue and verify certificates;
  • respond to enquiries and provide learner or technical support;
  • administer affiliate, training-partner and team-training relationships;
  • send essential account, payment, security and course-access messages;
  • improve our courses, website, learner experience and operations;
  • detect fraud, misuse and security threats;
  • maintain business, accounting and compliance records;
  • establish, exercise or defend legal claims;
  • comply with applicable legal and regulatory obligations; and
  • send marketing communications where you have consented or where otherwise permitted by law.

We do not sell your personal information.

4. Our lawful bases for processing

Where the UK GDPR, EU GDPR or similar data-protection laws apply, we rely on one or more of the following lawful bases.

Contract

We process information when it is necessary to provide a course, module, account, certificate or other service you requested, or to take steps before entering into a contract with you.

This includes processing associated with enrolment, payment administration, course access, assessment and customer support.

Legal obligation

We may process information when necessary to comply with applicable accounting, tax, consumer-protection, fraud-prevention or other legal requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights.

These interests may include:

  • operating and improving our website and courses;
  • maintaining platform and account security;
  • preventing fraud and misuse;
  • responding to enquiries;
  • keeping appropriate business records; and
  • understanding and improving the performance of our services.

Consent

We may rely on your consent for optional marketing, non-essential cookies or another purpose where consent is required.

You may withdraw your consent at any time. Withdrawing consent does not affect processing that occurred before consent was withdrawn.

5. Marketing communications

We may send you information about relevant courses, modules, services or offers if you have asked to receive it or where applicable law otherwise permits us to do so.

You can opt out at any time by:

Opting out of marketing will not prevent us from sending necessary account, purchase, course-access, security or service messages.

6. Cookies and similar technologies

We may use cookies and similar technologies to:

  • keep the website and learner accounts functioning;
  • maintain sessions and remember preferences;
  • secure accounts and help prevent fraud;
  • understand website usage and performance; and
  • support analytics or marketing where permitted.

Strictly necessary cookies may be used without consent where allowed by law. Non-essential analytics or advertising cookies will be used only after any consent required by applicable law has been obtained.

Your browser may allow you to block or delete cookies. Blocking necessary cookies may affect login, checkout, course access or other website functions.

Further information about the cookies used on the website, including their providers, purposes and durations, may be provided through our Cookie Policy or cookie-consent tool.

7. How we share information

We may share personal information where reasonably necessary with:

  • payment providers, including Stripe;
  • website-hosting and technical-service providers;
  • learning-management, account and course-delivery providers;
  • email, communication and customer-support providers;
  • analytics and security providers;
  • accountants, professional advisers and insurers;
  • affiliate or training partners involved in delivering a service you requested;
  • regulators, courts, law-enforcement authorities or public bodies where legally required; and
  • a buyer, investor or successor in connection with a genuine sale, restructuring or transfer of all or part of the service or business.

Service providers may process information only for agreed purposes and must protect it appropriately.

Some providers, including payment providers, may act as independent data controllers for certain processing. Their own privacy policies will apply to that processing.

8. International transfers

Our website and service providers may process personal information in countries other than the country in which you live.

Where required by applicable law, we use appropriate safeguards for international transfers. These may include:

  • a recognised adequacy decision;
  • approved standard contractual clauses;
  • the UK International Data Transfer Agreement or UK Addendum; or
  • another lawful transfer mechanism.

You may contact us for further information about safeguards relevant to your personal information.

9. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including applicable legal, accounting, security and dispute-resolution requirements.

Our usual approach is:

  • Account and learner records: while your account remains active and for a reasonable period afterwards;
  • Course progress, assessment and certification records: for as long as reasonably necessary to administer and verify learning or certification;
  • Transaction and accounting records: for the period required by applicable tax and accounting laws;
  • Enquiries and support correspondence: normally for up to 24 months after the enquiry is resolved, unless a longer period is necessary;
  • Marketing records: until you opt out, together with a limited suppression record so we can continue to respect your request; and
  • Security logs: for a limited period appropriate for detecting and investigating security incidents.

We may retain information for longer where required by law, where a dispute exists or where necessary to establish, exercise or defend legal claims.

We may anonymise information so that it no longer identifies you. Anonymised information may be retained for research, statistical and service-improvement purposes.

10. Security

We use reasonable technical and organisational measures intended to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • alteration;
  • disclosure;
  • misuse; and
  • destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your password confidential. Please contact us promptly if you believe your account or personal information has been compromised.

11. Your rights

Depending on your location and applicable law, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of your information;
  • request restriction of processing;
  • object to certain processing;
  • receive certain information in a portable format;
  • withdraw consent;
  • object to direct marketing; and
  • complain to an appropriate data-protection authority.

These rights are not absolute. We may need to retain or continue processing certain information where permitted or required by law.

To exercise a privacy right, contact hello@divebusinessmanager.com. We may request information reasonably necessary to verify your identity before completing your request.

Where the UK GDPR applies, you may have the right to complain to the UK Information Commissioner’s Office. Where the EU GDPR applies, you may have the right to complain to the supervisory authority in the EU or EEA country where you live, work or believe an infringement occurred.

You may also have the right to complain to the relevant data-protection authority in your own country.

We encourage you to contact us first so that we can try to resolve your concern.

12. Automated decision-making

We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

Payment and security providers may use automated systems to identify suspected fraud or payment risk. Their own privacy policies provide further information about their processing.

13. Children

Our courses and services are intended for people aged 18 or over.

We do not knowingly collect personal information from children through course enrolment. If you believe a child has provided personal information to us, contact hello@divebusinessmanager.com so that we can investigate and take appropriate action.

14. Third-party websites

Our website may contain links to third-party websites or services.

We do not control third-party privacy practices and are not responsible for their content or handling of personal information. You should review the privacy policy of a third-party service before providing personal information to it.

15. Changes to this policy

We may update this Privacy Policy when our services, providers, operations or legal obligations change.

The latest version will be published on this page with an updated “Last updated” date.

If a change materially affects how we use personal information, we will provide additional notice where required by law.

16. Contact us

For questions, requests or complaints concerning privacy, contact:

Dive Business Manager
Email: hello@divebusinessmanager.com
Website: https://divebusinessmanager.com/

We aim to acknowledge privacy-related enquiries within seven working days.

Further information about the website operator can be provided where required by applicable law.