Module 4: Staff Rostering & Workforce Management

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About Course

This module examines how effective workforce planning helps a dive centre remain safe, productive and financially sustainable. Learners explore how to forecast staffing requirements, build practical weekly rosters and assign duties according to operational needs, employee competence and appropriate staffing ratios.

The module covers working hours, fatigue, leave, seasonal demand and unexpected absences. It also addresses longer-term workforce management through staff development, multi-skilling, performance monitoring, conflict resolution, succession planning and employee wellbeing.

What Will You Learn?

  • - Explain the purpose and importance of effective staff rostering.
  • - Identify the personnel required for different dive centre activities.
  • - Forecast staffing requirements using bookings and operational demand.
  • - Apply appropriate staffing ratios and safety requirements.
  • - Build a balanced and practical weekly roster.
  • - Allocate duties according to qualifications, competence and workload.
  • - Manage working hours and reduce fatigue-related risks.
  • - Coordinate leave without disrupting operations.
  • - Adjust staffing arrangements for seasonal demand and absences.
  • - Use staff meetings to strengthen communication and coordination.
  • - Support staff development through training and multi-skilling.
  • - Monitor employee performance using relevant KPIs.
  • - Address workplace conflict and underperformance professionally.
  • - Develop succession plans for essential roles.
  • - Promote staff wellbeing, engagement and retention.

Course Content

Module 4- Staff Rostering & Workforce Management
Learn how to schedule, coordinate and manage dive centre personnel effectively to maintain operational efficiency, control labour costs and ensure appropriate staffing levels for all activities.

  • Module Overview
  • Learning Outcomes
  • Understanding Dive Centre Staffing
  • The Purpose of a Roster
  • Forecasting Staffing Requirements
  • Staffing Ratios
  • Building a Weekly Roster
  • Quick Quiz 1
  • Duty Allocation Principles
  • Working Hours and Fatigue
  • Leave Management
  • Managing Seasonal Demand
  • Staff Development and Multi-Skilling
  • Quick Quiz 2
  • Managing Absences
  • Staff Meetings
  • Monitoring Staff Performance and KPIs
  • Handling Conflict and Underperformance
  • Succession Planning and Staff Wellbeing
  • Quick Quiz 3

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